What is the Energy School?

It is our training programme for professionals from the social services of public administrations, professionals and volunteers from NGOs and vulnerable people and families. It is part of the Naturgy’s Energy Vulnerability Plan.

These travelling sessions address matters related to energy efficiency and optimisation of bills, among others, with the aim of minimising the impact of energy costs on the lives of the most vulnerable people.

The workshops are eminently practical and participatory and the attendees can apply what they learn to their own bills. The School contributes to the Naturgy Foundation’s environmental commitment while driving savings and energy efficiency.

 

Sessions for professionals

The training, which lasts about three hours, is focused on professionals in the Third Sector and social workers. The classes take a deep look at the understanding of bills and responsible energy habits.

  • Social workers in public administrations
  • Social workers in the Third Sector

Webinars

Due to the state of alarm decreed by the government as a result of the COVID-19 emergency situation, the school is offering virtual sessions on how to manage energy bills, consumption habits and energy efficiency.

The next sessions to take place will be:

  • Tuesday 14 July (11 am): Household / Homeowners’ Association energy audits (repeat of the webinar held on 12 June)
  • Friday 17 July (11 am): Renewable energies
  • Tuesday 21 July (11 am): Energy Efficiency in the home: electrical appliances (repeat of the webinar held on 19 June)

If you are interested in connecting to one of the sessions, contact us at escuelaenergia@naturgy.com

News on COVID-19 regulations

The electricity bill

The subsidised rate

Consumption habits

Review of current government measures

Gas and electricity bill case studies

Energy audits in households and homeowners’ associations

Energy efficiency in the home

Rehabilitation and energy certification

The Energy School in numbers


1,802 classes


42,000 hours of training


Over 19,000 participants


500 towns and cities

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Cumulative data at year-end 2019 

What do we explain at the Energy School?

Improve your consumption habits

We will give you some advice to efficiently manage the energy in your home and save on your electricity and gas bill.

Fridge

Cooker

Dishwasher

Distribution board

Do you want more efficiency tips?

When you cook… try out these small tricks to save make savings

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ico_checkUse as little water as possible as the more you use, the more energy you need to heat it up.

ico_checkUse pans with a diffuser base that is slightly bigger than your hob burners or rings.

ico_checkTurn off the oven or vitroceramic hob before your food is done to use residual heat.

ico_checkIf you have the choice between cooking in the oven or the microwave, go for the latter: you can use between 60% and 70% less energy.

ico_checkThere’s no need to pre-heat the oven if you’re going to use it for over an hour.

ico_checkUse a pressure cooker whenever possible as they cut down cooking times and use 80% less energy.

ico_checkRemember that you lose 25% of the accumulated energy every time you open the oven door

Large electrical appliances

Fridge… this is one of the most energy-intensive electrical appliances in your home.ahorro_nevera

ico_checkIf necessary, defrost your fridge when the layer of ice is 3 millimetres thick to make sure it works optimally and uses as little energy as possible.

ico_checkAvoid continually opening and closing the door, and don’t leave it open longer than necessary.

ico_checkSeparate it a few centimetres from the wall to ensure the air can circulate.

ico_checkSet the temperature of the fridge between 3°C and 7ºC and the freezer at -18ºC.

ico_checkDefrost food in the fridge to make the most of the cold it gives off in the process.

ico_checkClean the back of your fridge at least once a year to ensure the motor works more efficiently.

Dishwasher, washing machine and dryer… make the most of them to reduce consumptionahorro_lavadora

ico_checkUse short or ECO washing programmes. And wash with cold water whenever you can.

ico_checkRemember that there’s no need to rinse the dishes before putting them in the dishwasher

ico_checkMake sure they’re full to save water and energy. And if you can’t wait, use a half-load programme

ico_checkRemember that handwashing your dishes can be 60% more expensive than using your dishwasher.

ico_checkSpin-dry your washing as much as possible before putting it in the dryer: the spin cycle uses less energy than they dryer.

ico_checkClean the filters of your washing machine and dryer regularly.

Regarding heating… remember that it is responsible for 41% of your total consumptionahorro_calefaccion

ico_checkDon’t cover radiators with furniture or curtains as this increases energy consumption and makes it difficult for the heat to move into the room.

ico_checkTurn off the heating when you air and try to do this at times of day when there is lots of sun. And remember, 10 minutes are enough to renew the air in a room.

ico_checkBleed your radiators regularly to ensure they work optimally.

ico_checkSet the temperature of your heating between 19°C and 21°C during the day and between 15°C and 17°C at night.

ico_checkAvoid losing heat by putting your blinds down at night and making sure the doors and windows are well insulated. A well-insulated window can help you save between 20% and 30% on heating.

ico_checkDon’t dry your clothes on the radiators because it increases energy consumption.

ico_checkUse rugs to increase the thermal sensation of a room and reduce energy consumption.

Regarding air-conditioning… don’t forget you can also save in summerahorro_reparacion

ico_checkCheck the filters of your air conditioner before starting it up every summer.

ico_checkRemember that 25 degrees is low enough to feel cool in your home.

ico_checkDon’t keep the air conditioning on while you air out rooms. Do this at the coldest time of day and at night. Remember that 10 minutes are enough to renew the air.

Regarding electronic devices… these small large energy consumersahorro_enchufes2

ico_checkUse multi-socket adaptors with a switch to group together several devices so you can disconnect them at night.

ico_checkDon’t leave the television, computer, console or any other electronic device on stand-by, because they still consume electricity.

ico_checkIf you telework or use your computer a lot at home, remember that it’s better to turn it off if you’re not going to use it for more than half an hour.

Regarding lighting… remember that it represents almost 9% of the electricity consumed in your house.ahorro_luz

ico_checkUse LED technology in lighting.

ico_checkAdjust the power of your luminaires to your real needs.

ico_checkMake the most of daylight and don’t turn the lights on until it’s really necessary.

ico_checkIf you have a fluorescent tube in your kitchen, remember that it consumes a lot of energy. It’s better to leave it on if you’re going to turn it off for less than 15 minutes, as it consumes less than switching it on again.

Other general tips… be more energy efficiency to consume less and save on your energy billahorro_energético

ico_checkAdjust the temperature of the boiler to between 30°C and 35°C to use energy more efficiently.

ico_checkMake sure you correctly upkeep all your electrical appliances so they work efficiently and you don’t waste energy. Remember to check them regularly.

ico_checkSmall electrical appliances that produces the most heat also need the most energy to work. Therefore, they consume the most. Remember this when you use the toaster at breakfast, when you iron the clothes you’ve washed or when you use your hair dryer.

ico_checkChoose high-efficiency, low-consumption appliances. Replacing your old ones requires a certain investment, but in return we can reduce energy consumption and the expense this represents.

Energy efficiency indexes

For more information, see the energy efficiency section of our website.

What are time use rates?

Time use rates are electricity rates where you pay a different price for the energy depending on what time of day you use it.

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How can I take advantage of these rates?

Call your supply company and request the access fee with time-of-use pricing. The fee change costs €9.04 + VAT (€10.94).

The Spanish government has approved a rule that all electricity bills for domestic clients can have different prices depending on the time of day energy is consumed, but this rule still hasn’t gone into effect. If you’d like to find out more about this topic, visit the CNMC website.

How to understand your bill

Knowing if your bill is optimised is not as easy as it seems. We recommend focusing on the following concepts: Universal Supply Point Code, contracted power, subsidised rate, access rate and customer service number. The following images will help you identify where you can find each of these:

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factura-mercado-liberalizado

Universal Supply Point Code

The Universal Supply Point Code (CUPS) is the identification number for the residence where the supply is provided. It is a 21-digit code, which you will be asked for when performing actions related to your account, such as reading the meter, changing supply company, cancellations, etc.

Contracted power capacity

The maximum amount of electricity that can enter your home at a given time, measured in kilowatts (kW). The power that should be contracted mainly depends on the number of electric devices and how they will be used.

Subsidized Rate

This is a discount on your electricity bill. It is regulated by the government and aims to protect homes considered to be at-risk.

Access rate or fee

The fee that must be paid to the distributor for use of the network. Access fees for power capacity less than 15kW are:

  • Fee 2.0A (without time-of-use pricing)
  • Fee 2.0DHA (with a peak period and off-peak period depending on the time of consumption and the rate)
  • Fee 2.0DHS (with a peak period, off-peak period, and super off-peak period, depending on the time of consumption).

Customer service number

How to optimise your bill

Now you know what the important concepts are for understanding your bill, look at the following steps you can take to optimise it:

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What is the Subsidised Rate?

The new Subsidised Rate is a discount on your electricity bill to help customers who are vulnerable and/or at risk of social exclusion.

The subsidy only applies to the habitual residence of customers in the domestic market if they have contracted the Voluntary Price for the Small Consumer (VPSC) and if the conditions outlined here are fulfilled.

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Who pays the Subsidised Rate?

The Subsidised Rate is paid by all the electricity supply companies in the market.

In the case of customers at risk of social exclusion, the government pays at least 50% of the bill before applying the subsidy and the remaining amount is paid by the electricity supply companies in the market.

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Where can you request the Subsidised Rate?

To request the Subsidised Rate, you can choose the leading supply company that you prefer.

Download the request form available on the naturgy.es website here, and send it to:

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The subsidised heating rate

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Leading supply company

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There is no competition

 

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There are two rates: the voluntary price for the small consumer established by the regulator (VPSC) and the fixed price

 

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There are 8 leading marketers. The companies belong to the large energy groups

Advantages

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I can benefit from the subsidised rate.

 

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I am reassured that the government is aware of price fixing

Inconvenience

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The only inconvenience is the uncertainty about the VPSC price

Free market supply company

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I have a wide range of rate and price options

 

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There are more than 300 free-trade marketers

 

customer-icon
The agreement will always be between my choice as a customer and the company

Advantages

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I will adapt the offer to my needs

 

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I may contract maintenance services

Inconvenience

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I cannot benefit from the subsidised rate

 

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I will have to study the conditions of each offer

News

Find out the latest information and
news related to the Energy School.

Organise your session

Fill out this form to complete a training course with the School.

Contact

Write to us if you have any questions or would like to attend a session.