Nuestra prioridad, las iniciativas sociales y la vulnerabilidad energética

Orientamos nuestra acción social a medidas para ayudar a paliar la vulnerabilidad energética, mediante la formación, y la acción directa con voluntarios y la rehabilitación energética de viviendas. Y todo ello lo realizamos en colaboración con el Tercer Sector.

For almost 30 years, we have carried out social awareness and outreach programmes for the communities where Naturgy operates. This means that we have an impact on the social problems that are important for the country where we operate.

Aware of the current problems facing society, we have programmes to combat a social reality that is affecting a larger portion of society every day: energy poverty. That is why we introduce measures which are included in Naturgy's Vulnerability Plan and which have a particular impact on the vulnerable groups.

Consulta nuestra memoria digital 2019

The figures

“Currently, 11% of Spanish families cannot afford to keep their homes adequately warm in winter”

(Source: Eurostat)

The aim

Our aim is to be part of the solution to energy vulnerability, in a continual, close partnership with social entities and public bodies.

Telephone service

If you are a Third-Sector entity and want to find out more about energy vulnerability, you can call us on: 900 444 000

Our programmes

Energy Rehabilitation

Solidarity Fund

The solidarity initiative improves the working conditions of people and families in a vulnerable situation by renovating their homes.


Energy School

The school educates social workers of public organisations, NGOs and families in energy matters with the aim of improving the quality of life of people in a vulnerable situation.

Energy Volunteering

Solidarity and commitment drive our voluntary employees to directly advise people in a situation of energy vulnerability.

Our initiatives

Seminarios sobre pobreza energética

Desde 2018, celebramos anualmente un seminario sobre pobreza energética. Se trata de un espacio de trabajo colaborativo interdisciplinar, donde se presentan propuestas de investigación o acción sobre vulnerabilidad energética.
Jornada Pobreza Energética Madrid

The aim is for participants to share enriching experiences with visions from other disciplines.

These events are attended by national and international representatives from the academic, business, governmental and social worlds in order to encourage social debate on this issue.


Almost 300 attendees in the two editions that have taken place

The attendees of these events include teachers and representatives from the third sector, consultancy firms, the energy sector, public bodies, universities, and the field of research.

Jornada pobreza energetica Brenda Boardman
Jornada Pobreza Energética Madrid
Jornada Pobreza Energética Madrid

Estudio ‘La pobreza energética en España: Aproximación desde una perspectiva de ingresos’

En noviembre de 2019, publicamos el estudio ‘La pobreza energética en España: Aproximación desde una perspectiva de ingresos’, elaborado por la Cátedra de Sostenibilidad Energética del Instituto de Economía de Barcelona de la Universidad de Barcelona.

Research provides an approach to energy poverty from a household income viewpoint, based on an economic analysis of the relationship between energy poverty, energy consumption and elements related to families’ income.

  • The educational level of the breadwinner in single-parent or one-person families, as well as whether they are unemployed or female, are determining factors in energy poverty.
  • 22.1% of Spanish households in a situation of energy poverty have unemployed people, compared with 7.1% of households where this is not the case.
  • According to research, on average 8.3% of Spanish households were in a situation of energy poverty between 2011 and 2017.
Consulta el estudio

Cátedra de Energía y Pobreza de la Universidad de Comillas

Desde 2017, somos uno de los patrocinadores principales de la Catedra de Energía y Pobreza de la Universidad Pontificia de Comillas, además de ser miembro de su comité asesor.

The Chair of Energy and Poverty aims to make a substantial contribution to the solution to energy poverty, based on a long history of research into our country’s great social challenges carried out at Comillas Pontifical University.

In 2019, the Naturgy Foundation hosted the interdisciplinary seminar where the Ministry for the Ecological Transition and Demographic Challenge (MITECO) presented the National Strategy to tackle Energy Poverty. Both the Chair of Energy and Poverty and the Naturgy Foundation played an active role throughout the whole consultation period for this strategy.

Proyectos europeos

Formamos parte de dos consorcios que están liderando la investigación e implementación de medidas innovadoras en pobreza energética. Son las iniciativas Energy Poverty Intelligence Unit en Getafe y Social Watt,  que han recibido fondos del programa FEDER y Horizonte 2020.


social-wattThe aim of the SocialWatt project is to encourage the “obligated parties” to take innovative measures to alleviate energy poverty.


  • Develop and provide the tools needed by energy and energy service companies to make an effective commitment to their customers and work together to alleviate energy poverty.
  • In accordance with Article 7 of the Energy Efficiency Directive, allow the “obligated parties” to develop, adopt, try and disseminate innovative measures to alleviate energy poverty throughout Europe.
  • Develop decision-making support tools to identify vulnerable customers and decide on, implement and monitor an action plan.
  • Establish partnerships with energy companies and the social services.
  • Implement and replicate innovative actions to alleviate energy poverty.

eu-logoThe SocialWatt social project has received funding from the EU research and innovation programme Horizon 2020, under grant arrangement 845905.


Energy Poverty Intelligence Unit in Getafe

UIA logo

EPIU logoThis project aims to reduce energy poverty in the municipality of Getafe by using technology, developing new solutions and applying custom-made measures adapted to vulnerable groups.

  • Proactively identify cases of hidden energy poverty (HEP) in Getafe and break the stigma of energy poverty.
  • Use technology to more effectively identify HEP and offer more efficient services.
  • Design more proactive and direct services that take direct action against HEP, taking into account the particular characteristics of each vulnerability pattern.
  • Try out custom-made measures to evaluate their effects on energy poverty related to heat and cold.
  • Improve the quality of life of the people affected by energy poverty.
  • Develop a “returns” system so that the beneficiaries can pay for the solutions implemented in their homes according to their possibilities.
  • Encourage different areas of the Town Hall to collaborate and work horizontally.

Collaboration with Third-Sector entities