Our priority, social initiatives and energy vulnerability

We direct our social action to measures to help alleviate energy vulnerability, through training, direct action with volunteers and energy rehabilitation of homes. And we do all this in collaboration with the Third Sector.

For almost 30 years, we have carried out social awareness and outreach programmes for the communities where Naturgy operates. This means that we have an impact on the social problems that are important for the country where we operate.

Aware of the current problems facing society, we have programmes to combat a social reality that is affecting a larger portion of society every day: energy poverty. That is why we introduce measures which are included in Naturgy’s Vulnerability Plan and which have a particular impact on the vulnerable groups.

Check our 2021 digital report

The figures

“Currently, 11% of Spanish families cannot afford to keep their homes adequately warm in winter”

(Source: Eurostat)

The aim

Our aim is to be part of the solution to energy vulnerability, in a continual, close partnership with social entities and public bodies.

Telephone service

If you are a Third-Sector entity and want to find out more about energy vulnerability, you can call us on: 900 444 000

Our programmes

Energy Rehabilitation

Solidarity Fund

The solidarity initiative improves the working conditions of people and families in a vulnerable situation by renovating their homes.


Energy School

The school educates social workers of public organisations, NGOs and families in energy matters with the aim of improving the quality of life of people in a vulnerable situation.

Energy Volunteering

Solidarity and commitment drive our voluntary employees to directly advise people in a situation of energy vulnerability.

Our initiatives

Seminars on energy poverty

Since 2018, we have held an annual seminar on energy poverty. It is an interdisciplinary collaborative work space, where research or action proposals on energy vulnerability are presented.

Jornada Pobreza Energética Madrid

The aim is for participants to share enriching experiences with visions from other disciplines.

These events are attended by national and international representatives from the academic, business, governmental and social worlds in order to encourage social debate on this issue.


More than 500 attendees in the two editions to date

The attendees of these events include teachers and representatives from the third sector, consultancy firms, the energy sector, public bodies, universities, and the field of research.

Jornada pobreza energetica Brenda Boardman
Jornada Pobreza Energética Madrid
Jornada Pobreza Energética Madrid

Researching for solutions

One of the premises for tackling energy poverty with solutions that really get the desired results is research. That is why we promote studies that analyse this problem and propose lines of action for both companies and social organisations, as well as for government bodies.

‘Energy Poverty in Europe: A Comparative Analysis’ Study (2020)

Conducted by the Chair of Energy Sustainability at the IEB-University of Barcelona.

The document compares the energy poverty policies of Germany, France, the United Kingdom, Portugal and Spain, and proposes actions to advance in the eradication of this problem, which has been worsened by the consequences of the Covid-19 pandemic. The authors call for the implementation of structural measures with a medium- and long-term impact that involve improved energy efficiency, renewable energies and changes to consumers’ energy habits, with the aim of improving polices to combat energy poverty.

In 2018 (the last year that the five countries reported data), 9.1% of Spanish homes were not at an appropriate temperature (the EU average is 7.3%) and 7.2% were late paying their bills (the EU average is 6.6%).

In Portugal, 19.4% of homes were not at an appropriate temperature and 4.5% were late paying their bills; in France the figures were 5% and 6.4%, respectively; in the United Kingdom both were at 5.4%; and Germany had the lowest figures at 2.7% and 3%, respectively.

Check the study

“Energy poverty in Spain: An income-based approach” Study (2019)

Conducted by the Chair of Energy Sustainability at the IEB-University of Barcelona.

Research provides an approach to energy poverty from a household-income viewpoint, based on an economic analysis of the relationship between energy poverty, energy consumption and elements related to families’ income.

· The educational level of the breadwinner in single-parent or one-person families, as well as whether they are unemployed or female, are determining factors in energy poverty.

· 22.1% of Spanish households in a situation of energy poverty have unemployed people, compared with 7.1% of households where this is not the case.

· According to research, on average 8.3% of Spanish households were in a situation of energy poverty between 2011 and 2017.

Check the study

‘Express renovation for vulnerable homes. Low-cost solutions’ study (2017)

Conducted by the Polytechnic University of Madrid.

The objective of the study is to make progress towards possible improvements in the conditions of thermal well-being and in the evaluation of energy consumption in the air-conditioning of homes inhabited by families in situations of energy poverty or vulnerability, as well as to provide low-cost solutions that can be applied quickly and simply to improve the comfort conditions of these people.

The book proposes 77 low-cost measures to renovate vulnerable homes, based on an analysis carried out in four Spanish cities (Madrid, Barcelona, Seville and A Coruña).

A quick renovation of a home in Madrid with 7 of the solutions proposed in this study would increase the amount of days of well-being in one year without consuming energy by 22%, avoid temperatures below 10°C, and reduce the number of days with temperatures above 29°C throughout the year.

Check the study

Chair of Energy and Poverty at the University of Comillas

Since 2017, we have been one of the main sponsors of the Chair of Energy and Poverty at the Universidad Pontificia de Comillas, in addition to being a member of its advisory committee.

The Chair of Energy and Poverty aims to make a substantial contribution to the solution to energy poverty, based on a long history of research into our country’s great social challenges carried out at Comillas Pontifical University.

In 2019, the Naturgy Foundation hosted the interdisciplinary seminar where the Ministry for the Ecological Transition and Demographic Challenge (MITECO) presented the National Strategy to tackle Energy Poverty. Both the Chair of Energy and Poverty and the Naturgy Foundation played an active role throughout the whole consultation period for this strategy.

European projects

We are part of two consortiums that are leading the research and implementation of innovative measures in energy poverty. These are the Energy Poverty Intelligence Unit initiatives in Getafe and Social Watt, which have received funds from the ERDF and Horizon 2020 program.


social-wattThe aim of the SocialWatt project is to encourage the “obligated parties” to take innovative measures to alleviate energy poverty.


  • Develop and provide the tools needed by energy and energy service companies to make an effective commitment to their customers and work together to alleviate energy poverty.
  • In accordance with Article 7 of the Energy Efficiency Directive, allow the “obligated parties” to develop, adopt, try and disseminate innovative measures to alleviate energy poverty throughout Europe.
  • Develop decision-making support tools to identify vulnerable customers and decide on, implement and monitor an action plan.
  • Establish partnerships with energy companies and the social services.
  • Implement and replicate innovative actions to alleviate energy poverty.

eu-logoThe SocialWatt social project has received funding from the EU research and innovation programme Horizon 2020, under grant arrangement 845905.


Energy Poverty Intelligence Unit in Getafe

UIA logo

EPIU logoThis project aims to reduce energy poverty in the municipality of Getafe by using technology, developing new solutions and applying custom-made measures adapted to vulnerable groups.

  • Proactively identify cases of hidden energy poverty (HEP) in Getafe and break the stigma of energy poverty.
  • Use technology to more effectively identify HEP and offer more efficient services.
  • Design more proactive and direct services that take direct action against HEP, taking into account the particular characteristics of each vulnerability pattern.
  • Try out custom-made measures to evaluate their effects on energy poverty related to heat and cold.
  • Improve the quality of life of the people affected by energy poverty.
  • Develop a “returns” system so that the beneficiaries can pay for the solutions implemented in their homes according to their possibilities.
  • Encourage different areas of the Town Hall to collaborate and work horizontally.

Collaboration with Third-Sector entities